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    上班沖刺英語

    盤點辦公族回復Email常用技巧

    明日東方科技有限公司   發布時間:2012-03-02

     

    來源:中國教育在線
     
       我們平時進行商務交流時,時常需要回復客戶的郵件,但你是不是總是用reply的功能呢?這在外國客戶看來可能不太妥當哦。來看看下面這段對話吧。
     
      C:Amy,我找了你一整天。
     
      A:What is it?
     
      C:我有個關于電子郵件的問題。每次我回信,都是點擊Reply,保留原來的內容,然后把我的答復加上去。
     
      A:That's not unusual.
     
      C:今天有個同事告訴我,說我不應該保留電子郵件里原來的內容??晌也幻靼?,如果刪掉原來的內容,她怎么能知道我在說些什么呢?
     
      A:Sheno doubt would have preferred that you take the time to paraphraseher message in the body of your reply.
     
      C:什么叫paraphrase???
     
      A:To paraphrase means to rephrase or restate what someone else has saidor written.
     
      C:你能舉個例子嗎?比如說,她發電子郵件給我,問我星期三上午11點有沒有時間開會討論新產品。
     
      A:In that case, instead of hitting "Reply" and responding, "Yes, I am available;" you should write, "Yes, I am available to meet on Wednesday at 11 AM to discuss the new product."
     
      C:就是把話說完整。
     
      A:Yes.By restating her message, you have confirmed that you will be at the meeting on the right day at the right time.
     
      C:出于禮貌,我在回復電子郵件的時候,都應該把原信的核心內容重復一遍了?
     
      A:Yes,In that case you can delete the original at the bottom of your response.
     
      C:如果電子郵件的內容變了,用回復的功能,就不能保留原來的題目。是這樣嗎?
     
      A:Sheis definitely right. It is very confusing to receive a message from someone who changed the subject in the e-mail and not in the subject line.
     
      C:你能不能解釋一下。
     
      A:If Isend you a message about a project we are working on and I use "Project A Summary" as the subject line, you have a clear expectation about what information is contained in thee-mail.
     
      C:我用回復的功能,告訴你我收到了報告。
     
      A:Right. Now let's say that I need to send you a message about our next team meeting. If I use your reply to me - which youre call has the subject line, "Project Summary"; you expect to read more about the project.
     
      C:對啊,我會以為里面是關于這個項目更詳細的內容,但打開卻發現是截然不同的內容。好,我以后一定記住改掉電子郵件的題目。 文章來源自文國網(小語種學習網) http://www.veduchina.com
     
      A:Better yet, if you are sending e-mail on a new topic, starta new message with a new subject header.
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